Track, confirm, or cancel a request
Open Requests (web dashboard) or Appointments (mobile).
Statuses
Section titled “Statuses”| Status | Meaning |
|---|---|
| Pending | Waiting for the provider |
| Confirmed | Provider accepted |
| Rejected | Provider declined (a reason may be shown) |
| Cancelled | You or the provider cancelled |
| Completed | Session marked complete |
Cancel a request
Section titled “Cancel a request”Open the request and use Cancel. Give a short reason if asked.
If a request stays pending longer than you expect, see A request is stuck on pending.